Customer Relationship Management

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Qualian can give your employees the information and tools they need to convert a customer encounter into an opportunity for building a stronger, satisfying, more profitable relationship. In addition, our CRM software can monitor and measure sales, marketing, and service activities that impact customers through.

  • Assisting coordination between sales and marketing teams by tracking marketing efforts and linking customer response to specific campaigns or messages.
  • Centralizing records of all customer service activity so that representatives can resolve problems quickly and maintain customer satisfaction.
  • Tracking customer activity with all company touch points, sales, delivery, and service.
  • Tracking sales and marketing activities for better results and lower costs.
  • Effectively targeting customers with offers that match their history and purchasing potential.
  • Giving service and contact center teams the ability to provide superior customer service.
  • Monitoring sales activities to measure and improve sales effectiveness.